Frequently Asked Questions

Absolutely. We only sell brand-new products sourced directly from authorized distributors. Every item arrives factory-sealed in its original packaging with full manufacturer warranty.

Yes — every product carries a manufacturer warranty. The exact duration varies by brand and product: 12 months on smartphones, 12–24 months on laptops, and 3–6 months on accessories. See our Warranty page for the full terms.

Yes — delivery is free within Kampala on all orders over UGX 150,000. Below that, and for upcountry orders, a delivery fee applies based on your location. We also run free-delivery promotions from time to time.

Within Kampala, orders are typically delivered the same day or next business day. Upcountry deliveries take 2–4 business days depending on location.

We accept MTN and Airtel Mobile Money, Visa/Mastercard, and Cash on Delivery within Kampala.

Yes. The price you see online is the price you pay in our Kooki Tower store. We believe in transparent pricing — no surprises either way.

Our prices are fixed. We put our best price up front so you get great value without having to haggle for it.

Yes — within 7 days of delivery, in original unused condition with all accessories and packaging. See our Return Policy for details.

We are working on partnerships with leading banks and lenders for installment plans. Stay tuned!

No. We stock brand-new, factory-sealed products only, so we are unable to take used or pre-owned devices as part of a purchase.

Of course — contact us and we will reschedule for a time that suits you. Where a delivery has already been attempted, a second delivery fee may apply to cover the extra trip.

Sign in to your account and go to My Orders. You can view the live status of every order you've placed.

Yes, as long as the order is still in "pending" or "processing" status. Cancel directly from My Orders or contact support.

Shop 311, Level 3, Kooki Tower, Main Entrance Opposite City Square, Kampala. Reach us at support@smartrendz.ug, or call/WhatsApp 0776 293 691.